Help

Why can't I buy a single garment?  
We only sell in Pack Quantities. Our packs usually consist of 3 or 4 items, a smaller amount per pack than most UK fashion wholesalers to give you extra flexibility when making a purchase.

I want to buy a bulk amount of garments.
If you wish to make a high volume order, please e-mail info@whatsloved.com with your details and we will get in touch as soon as we can.

How do I remove VAT from the pricing?
We can manually add you to a tax-free group. If you believe you are eligible for VAT-free pricing, please e-mail info@whatsloved.com with your details and we will remove VAT from your pricing right away.

I can't login?
Have you opened an account yet? If not register here.
If you still cannot login then contact the store by phone - 0161 834 4447.

When will my order be dispatched?
Usually the same day, subject to national holidays and weekends.

Can I collect my order that I have placed online?
Yes this is possible, but only from our Manchester store at present. Please give us a call on 0161 834 4447 to arrange your in-store collection.

What is the cost of delivery of an order in the UK?
We operate a fixed flat rate charge of £10.00 per order placed for delivery, regardless of the quantity of products that comprise your order.
For orders outside mainland UK our rates vary - please see our Overseas Shipping Rates page for more details.

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